Personal Productivity & AI-Augmented WorkLenny's Newsletter
How Intercom 2x’d their engineering velocity in 9 months with Claude Code | Brian Scanlan
- Intercom doubled engineering throughput (merged PRs per R&D employee) in 9 months using Claude Code while maintaining code quality
- Built custom telemetry infrastructure to measure AI adoption and quality impact across hundreds of engineers, plus skills repository with automated enforcement hooks
- Achieved 100% adoption across engineering AND expanded to non-technical roles (designers, PMs, TPMs) shipping code—suggesting AI coding tools democratize development
ai-coding-toolscursor-vs-copilotautomation-stacks